Services
Service – it’s value-added, it’s great experiences, it’s enjoying every touchpoint, it’s what makes you come back; it’s what drives us every day, to do better.
We understand that our clients are unique. Every brand we work with is different and all are vastly distinct from other types of built environments.
Our goal is to create an experience and service level that is tailored to the needs of the brands, project managers, architects, interior designers, store planners, contractors and electricians that we work with.
Demonstrating our understanding of the specific requirements of rolling out retail and hospitality sites, ensuring every step of your interactions with us is both enjoyable and runs smoothly.
Focusing
It’s so important that just before your store opens, any adjustable lighting is correctly positioned so that your products are perfectly lit. We have trained engineers available to visit every store we supply to focus the lighting.
Our engineers work closely with our lighting designers and your VM teams to understand the project design principles, adjust the lighting so the design intent is implemented and ensure your team is satisfied with the results. This is a service supplied free of charge within the UK.
Profiled Stock Holding
Core to delivering our clients’ needs, is our commitment to holding the right stock at the right time. Collaborating closely with you to understand your future demand projections, we can ensure we have the correct stock in our 10,000 sq. ft UK premises exactly when it is needed. This ensures your programme is not held up by delays in the delivery of light fittings.
Logistics and Delivery
Our fleet of vans is operated by reliable team members who know our products and our clients. We only use large national freight companies for small parcel deliveries. If our vans are busy, we use a local haulier who provides reliable door-to-door deliveries.
Clients want the same great lighting schemes whether their stores are in Munich or Manchester. When the UK left the EU, we became a VAT-registered business in the Netherlands, so we can fulfil clients, needs from the UK or the Netherlands, whichever is appropriate.
Labelling and Packaging
We make the installation process easier by labelling the boxes that house our products to match the drawing legend. No more trying to match up 15-digit codes. Instead, if you want a type ‘A’, simply grab a box from the pallet with an ‘A’ on it!
To help minimise waste going to landfills, when we deliver our goods in the UK, you’ll notice our labelling asking your installers to keep the packaging safe. That way, when we attend to carry out light focusing, we’ll collect the packaging and have it safely recycled back at our head office in Peterborough.
We asked all our suppliers to permanently remove the plastic bags from their packaging and we shred cardboard from packages and use it in the packaging of our biopolymers to protect them from damage when in transit.
Warranty
Our lighting components are carefully chosen to perform well and last. This is supported by our comprehensive 5-year parts and labour warranty. Our warranty statement is simple and tells you what we’ll cover and what we can’t, although it’s pretty much everything except labour attendance at airports! There are no clever words, no wriggle room and we don’t count ‘burning hours’ which are notoriously difficult to calculate. All you need to do is send an email with a photo of the failed fitting with the store location and we’ll get the fitting replaced, free of charge for 5 years.